Enquiries
Contact us
A question about a document, a language we haven’t listed, or an order of more than 4 pages? Send us an enquiry below and we’ll reply by email, write to us directly at support@officialtranslation.com.au, or call or text +61 434 236 354.
Send an enquiry
Thank you — we’ve received your enquiry
We’ll get back to you at as soon as possible.
Phone and SMS
+61 434 236 354, 8am to 8pm Brisbane time, seven days. Text us if we cannot pick up and we will call you back. Please do not send document photos by SMS; they belong on the order page.
Prefer to meet in person? Brisbane, Gold Coast and Logan
Book a visit and we come to you: we photograph your documents with you, hand them straight back, and place the order together on the spot, with the translation paid at the normal on-screen price on Stripe’s secure page as usual. The visit fee is A$80 on top of that, payable by card when we confirm the time. Book by email or SMS with your suburb and two times that suit you, any day 8am to 8pm. Cancel at least two hours before and the fee is refunded in full.
An order of more than 4 pages?
The order page takes up to 4 pages at a time. For a larger document, such as a multi-page medical record or bank statement, send an enquiry with the page count and we’ll reply with the next step.
A language you can’t see listed?
Tell us the language and the document type, and we will let you know whether we can help.
Ready to order already?
You don’t need to enquire first. Head straight to the order page and the full total, in Australian dollars, is on screen while you choose.
Your details
Before you press send
This form is for questions, not for documents. A short description tells us everything we need at this stage.
What to include
The language the document is in, the document type, the page count, and where the translation will be used. That is enough for us to answer.
What to leave out
Please don’t paste a document’s contents into the message, and don’t include personal numbers such as a passport or licence number.
Where photos belong
Document photos are added on the order page, not here. There they stay on your device and are gone when you leave the page.