Certified translation services

A page prepared by a NAATI-certified translator is $39.99 for the translation plus $59.99 for the certification. The certification charge is per page rather than per order, so a three-page document carries it three times, and the order page shows the running total as you build it. Standard translation, with no certification statement and no stamp, is $39.99 a page on its own. Normal delivery is included and arrives within 3 days; the faster speeds are priced separately. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. You can order up to four pages online, and longer files or rare languages are quoted through an enquiry before you commit. How ordering works walks through each step.

A page is one side of your document that carries text, a stamp or a seal — not a word count. Each of those sides counts as one page at $39.99, with the certification charge added per page if you choose it, so a certificate printed on both sides is two pages and a licence card is two. A dense page and a nearly empty one cost the same — we do not count words, and the price of a page never changes because it turned out busier than it looked.

Getting the count right is up to you: if the document has more pages than you paid for, we contact you before work starts and you can pay for the extra pages or cancel for a full refund; if it has fewer, we refund the difference. The number you choose on the order form should match the number of images you upload, one file per page. Photographing a document for translation shows how to frame one page per photo.

Because the price pays for a certified practitioner, not just for words on a page. With the NAATI certified option, the $59.99 a page buys a translator who holds NAATI certification in that language direction, signs a certification statement in their own name, and applies their own digital stamp with a QR code the receiving office can scan. We will not tell you how anyone else produces work at a lower price, because we do not know. Check any translator before you pay, ours included — how to check a NAATI stamp sets out both public checks.

Yes — both sides are charged, because the card counts as two pages and the order page sets that count for you, so a card prepared by a NAATI-certified translator comes to $199.96. What you are paying for on the second page is the half of the card an Australian reader cannot use until it is in English: the vehicle categories, and conditions such as glasses or an automatic-only restriction, usually printed as bare codes. A translation of the front alone leaves that half unreadable, which is why the hire desks and the road authorities that describe the document at all mention conditions and vehicle categories. Why a licence translation must show both sides has the detail.

Yes — a page with English on it is still a page, charged at $39.99. Mixed-language documents are common on identity cards, court orders and other official papers: an English header over local-language fields, or a stamp in one language and a handwritten note in another.

The whole page is covered either way: the layout is followed as closely as a translation allows, the handwriting and the wording on seals are translated, anything that cannot be translated is marked in square brackets, and the English parts are kept as printed, so the translation and the original can be held side by side and compared. Where a whole page is already in English, it still belongs in a certified translation, because the certification covers the document as a whole — send it through an enquiry before you order and we will tell you how it should be counted.

The total on screen is the full price, in Australian dollars — we add nothing at checkout. The running figure builds from the parts you choose: $39.99 a page, plus $59.99 a page if you add NAATI certification, plus $49 for urgent or $99 for ASAP. Normal delivery is included. There is no booking fee and no separate handling charge, and the same summary is shown again before you confirm. Payment is taken by Stripe, and we never see or hold your card details.

If you pay from overseas, the Stripe payment page may show the total already converted into your own currency, with a Stripe conversion fee of 2 to 4 per cent built into the rate. You can switch to Australian dollars on that page and avoid it. Your own bank may also charge a currency-conversion or international-transaction fee on a card issued overseas. How the order runs, step by step shows each screen.

No — every language on the order page costs the same: $39.99 a page, plus $59.99 a page if you add NAATI certification. Rarity does not change the rate, and neither does the document type. What sits outside the order page is anything the form cannot price by itself: an order longer than four pages, or a document with unusual formatting.

A language that is not named in the list still has a route on the order page, “Other language”, though an enquiry first is safer — tell us what you have and we reply with a figure and a delivery date before you commit to anything. We also will not promise a pair we cannot cover. If a certified translator for your language cannot be found, the terms are that the order is refunded in full, surcharges included.

They are usually meant to describe the same person, but only one of those words is current. NAATI replaced accreditation with certification in 2018, and there has never been a status called a NAATI approved translator — certification is held by an individual practitioner, in one language direction, not by a document or a company.

Government pages have not all caught up: Queensland’s overseas licence page still says NAATI “has a list of approved translators”, and Victoria’s licence transfer page uses the older word as well. Read both as pointing to a practitioner whose credential is current; the certification option here is a translation prepared by a NAATI-certified translator. What a NAATI certified translation is goes through the detail.

No — and no company can be. NAATI’s guidance on the use of its name says “NAATI does not certify translations. We certify the translators who do translation work”, and it states that organisations and companies cannot say they are certified by NAATI; what they may say is that they engage NAATI-certified translators. That second phrase is the accurate description of us. When you choose the certification option, your translation is prepared, signed and stamped by an individual NAATI-certified practitioner, and it is that person’s credential — not any company badge — that a receiving office can scan and check. What a certified translation looks like shows the statement and the stamp you receive.

No — the translation itself carries no expiry date. The stamp on a NAATI certified PDF records the date the work was completed, and any expiry printed beside it belongs to the translator’s credential rather than to your document: a credential lapses after three years unless the translator recertifies, and a stamp generated while the credential was live still verifies later, as you can see when you scan the QR code and check the translator. Two clocks are real, though. An office may set its own rule about how recently a document was issued, and some originals date themselves — a police certificate, a bank statement.

“Official translation” is not a defined status in Australia — it is everyday shorthand for the translation of an official document, and different offices mean different things by it. “Certified” is the term with content behind it: a named NAATI-certified translator signs a statement covering the translation they made, gives their credential and the language direction, and applies their own stamp. That is the choice on this page.

Standard, at $39.99 a page, is a full translation with no statement and no stamp. NAATI certification adds $59.99 a page and is the option to choose where an office has asked for a certified translation. If a form says only “official”, choose NAATI certified; our legal and official document page sets out both.

No, and we do not notarise. Certification is the translator taking responsibility: a named NAATI-certified translator signs a statement about the translation they produced and applies their own stamp, and that stamp speaks to the translation. Notarisation is a separate act by a notary public, who witnesses a signature or verifies that a copy matches an original — the notary is not vouching for the language work. Nothing in the PDF we send stands in for that, and it is not a service we arrange.

If a lawyer or an overseas office has used the word notarised, ask them what the notary is meant to attest and organise that step separately. What a certified translation looks like shows exactly what our file carries.

That is not something we can settle for you — only the body receiving the document can say, and it is worth asking before anything is translated. An apostille authenticates the original document for use in another country; in Australia it is issued by the Department of Foreign Affairs and Trade, not by a translator, and arranging one is outside what we do.

The order of the steps also matters: some overseas offices want the apostille placed on the original and the translation prepared afterwards, others ask for the translated set to be authenticated as well. Confirm both points with DFAT and with the office that will read the file, then send us every page, apostille included. Documents of this kind sit on our legal and official document page.

In two public places, and we would rather you used both on our work as well as anyone else’s. NAATI says: “If you are presented a NAATI digital ID card or see a NAATI digital stamp on a translated document, it will contain a QR code which can be scanned to verify the credential.”

A phone camera opens it, and where a print will not scan there is a manual route using the 32-character identifier beneath the code. The second check is NAATI’s public online directory of certified practitioners: search the name on the certification statement and see that the language direction matches. Both take about two minutes. How to check a NAATI stamp and the translator behind it explains what each result means.

No. A certification statement is a translator saying they made the translation and stand behind it, so a certified practitioner cannot sign and stamp words written by someone else — not yours, not another agency’s. There is no cheaper review path hiding behind that: what we can do is translate the document afresh, which is an ordinary order at $39.99 a page plus $59.99 a page for the certification.

Before paying twice, check whether you need to. If the translation you hold already names the translator and shows their credential and contact details in English, ask the office in front of you whether it will do. Can you translate your own documents? covers when a translation you already have still counts.

It depends on who the receiving office says may translate it. For a visa file, the Department of Home Affairs’ subclass 820 checklist says translators outside Australia “do not have to be accredited”, and asks instead that each translation carry the translator’s full name, address and telephone number, and their qualifications and experience, all set out in English. Road authorities are narrower: Queensland’s page points to a NAATI list of translators, and South Australia and the ACT name NAATI as well. If your overseas translation is missing those details, holding it against what a certified translation looks like will show you the gap before you rely on it.

Not as a general rule. NAATI certifies individual translators, and their work is paid work — with us that is $39.99 a page, plus $59.99 a page when you choose the NAATI certification option. There is one free route, though, and it is worth checking before you pay anyone, us included.

TIS National, which runs the Free Translating Service for the Department of Home Affairs, says “Permanent residents and eligible visa holders can get up to 10 personal documents translated into English for free.” It uses its own panel of translators, it has conditions attached, and it will not certify a translation you already hold. We say so plainly in when we will tell you not to order from us.

Four things have to be true at once, and it is usually the second or the last that decides it. Your visa subclass has to be on the eligible list — permanent residents, the partner subclasses, many skilled ones and the humanitarian ones; the visa “must be granted in the past 2 years, and still valid (not cancelled or expired)”; you have to be onshore in Australia; and your allowance of ten documents must not already be used up.

Tourist and working holiday visa holders sit outside the service, and so do Australian citizens, which surprises people who have just been naturalised. The subclasses and limits are set out on our free translating service page, and TIS National is where to confirm your own case.

It depends on what the office that asked for the translation needs. TIS National describes the format plainly: “Most translations are provided in an extract summary format of up to 100 words.” A hundred words is enough for a form checking a name, a date of birth and a place of birth, and for many purposes that is the whole job.

It is not the whole of a multi-year transcript, or of a certificate carrying stamps, marginal notes and a later amendment, so an office that wants every line rendered will not find every line there. Send them the extract and ask before you order anything further; that one enquiry is the difference between paying once and paying twice. There is more on the edges of the scheme in who the free service leaves out.

For a translation done in Australia, the Home Affairs partner visa checklist says “Translators in Australia must be accredited by the National Accreditation Authority for Translators and Interpreters”, so a translation you or a relative make here does not show what the checklist asks for unless the translator holds that credential. That is not a comment on your English.

For a translation done overseas, the same checklist says translators “do not have to be accredited” and asks for the translator’s full name, address, telephone number, and qualifications and experience, in English. If your situation is unusual, ask the Department or a registered migration agent first. Where a translation done back home still counts is covered in can you translate your own documents.

For anything official, generally no — and it is not a comment on their English. A certified translation carries a certification statement signed by a named translator who states their credential and stands behind the wording, and a relative who is not a certified translator has nothing to put there. For a visa lodged in Australia, the subclass 820 checklist names a translator accredited by NAATI — its wording, not ours. Where nothing official turns on it, reading a letter, a school report, a piece of family paperwork, a relative is fine. Can you translate your own documents for a visa? covers the overseas case, where the wording differs.

They are useful for working out what a document says, and unsuitable when a named person has to stand behind it. No machine signs a certification statement or holds a credential, so the output carries nothing an office can check.

On certificates the mistakes also land where they matter most: a name in a non-Latin script comes back in a spelling that appears on none of your other papers, Reiwa, Hijri and Buddhist Era dates convert wrongly or not at all, and stamps, seals and handwriting in the margin are skipped rather than described. Read your own document with a machine by all means, then order a translation prepared by a NAATI-certified translator for the copy that leaves your hands. How dates and calendars are handled shows one of those traps in detail.

Sometimes, yes. ASAP delivery aims to return the finished PDF within 4 hours for a surcharge of $99, and Urgent, at 12–24 hours, is $49. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. Certification is a separate choice from speed: $39.99 a page for the translation, plus $59.99 a page for the NAATI certification, and both options run at any of the three speeds.

ASAP is marked subject to availability rather than promised, because it depends on a translator for your language being free at that moment; if we accept one and cannot meet it, we contact you as soon as we know. The order page shows an estimated arrival date beside each speed before you pay. What decides how long a translation takes has the rest.

Calendar days. Normal delivery is within 3 days counted from the moment the order is placed, so an order put in on a Friday counts Saturday too rather than skipping to the next working days. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. You never have to do that arithmetic yourself: the order page puts an estimated delivery date against each speed as you select it, and that date is what we work to. Two things stop the clock.

One is a photo we cannot read: a cropped corner or a blurred stamp means we come back to you for a clearer picture straight away, and the window carries on from when it lands. The other is a document with more pages than you paid for: the order waits until the extra pages are paid for, and the window starts again from then. Photographing a document for translation shows what a usable photo looks like, which is the simplest way to protect your date.

Yes — they are inside the window, not added to it, with one exception. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. The three speeds run in calendar time from the moment you order, so the date shown against each one at checkout already takes account of the day and hour you are ordering on: a Saturday morning order and a Tuesday morning order display different arrival dates. Read the date rather than applying a rule.

The honest limit is capacity: the panel is small, and a less common language over a long weekend is harder to place than the same job midweek, which is why ASAP is offered subject to availability. If your deadline falls on a holiday and the language is unusual, ask through the contact page before you order and we will tell you what is realistic.

Yes. The window runs from the moment you place your order, which is when your payment is confirmed, so Normal delivery is within 3 days, Urgent 12–24 hours and ASAP within 4 hours counted from then — not from when work starts. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday.

Two things stop the clock. One is a page nobody can read: the order page flags a photo that is too small before you pay, and if a page still cannot be read once work starts we pause the clock, ask you for a clearer one, and the window carries on once it arrives. The other is a document with more pages than you paid for: we contact you before work starts, the order waits until you pay for the extra pages or agree and pay a revised quote, and the window starts again once that payment is confirmed. The way an order runs sets out the checks we make on every page before translation begins.

No. ASAP delivery within 4 hours depends on a translator for your language direction being free at that moment, so it is offered where we can meet it rather than promised as standard. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. The order page shows estimated delivery dates against all three speeds before you pay, so you can see what each one would mean for your document today.

If you pay the ASAP surcharge of $99 and the window is going to slip, we tell you as soon as we know. Urgent, 12–24 hours for $49, is the steadier choice when a deadline is tight but not immediate. How an online order works covers the rest.

Sometimes, though it is not automatic. Reply to your order confirmation email, or send your order number through the contact page, and say the time you need the translation by. If work on the job has not yet started, it can usually be moved up to Urgent, 12–24 hours for $49, or to ASAP where a translator for that language is free, and we charge only the difference between the speed you paid for and the new one.

Once the translation is under way the answer depends on how far it has got. We will tell you plainly either way, and nothing is charged until you agree to it.

Entirely online: photograph the front and the back of the card, choose a translation prepared by a NAATI-certified translator, pick a delivery speed, and the finished PDF comes back by email. Nothing is printed or posted, so the licence itself stays in your wallet.

A licence counts as two pages, front and back, and the order page sets that for you — the back carries the classes, codes and conditions a reader looks for. Each state authority words its own page differently — and one state is closed to us, since Transport for NSW takes licence-transfer translations from a fixed list of four organisations that we are not on. Driver licence translation quotes each of them, and the step-by-step guide walks through the order screen.

Not from us, if it is for a New South Wales licence transfer. Service NSW states that “Transport for NSW only accepts translations from” four organisations — Multicultural NSW, the Department of Home Affairs, the Consulate-General of the Republic of Korea for licences issued in Korea, and the Taipei Economic and Cultural Office for licences issued in Taiwan. An independent translator, however credentialled, is not on that list, and the restriction is on the organisation rather than the credential, so there is no version of our service that fits.

Two Sydney jobs we do take: a translation to carry while you drive here on an overseas licence, and any other document — a birth certificate, a transcript, a visa file. Licence translation for New South Wales sets out the four routes and which one applies to you.

You apply to the road authority in the state you live in, and the translation wording changes at each border. VicRoads names “any NAATI accredited translator or the country’s consulate in Australia” — their term, not ours, since certification replaced accreditation in 2018. Queensland’s transfer page asks you to bring a recognised English translation from an approved NAATI translator, and the same page says originals only; whether that sentence reaches a printed PDF is not something we can settle for you, so ring Transport and Main Roads before you order.

For a New South Wales transfer we cannot help at all, because Transport for NSW takes translations from a closed list of four organisations and an independent translator is not on it. Whether one translation works in every state sets out each authority’s own wording.

Not for the road authorities — they name the two as alternatives rather than as a pair, though hire companies word it their own way and both Budget and Avis describe an approved translation as an International Driving Permit. Austroads describes visiting drivers carrying their overseas licence at all times “together with either an international driving permit OR an English translation”, and Victoria, New South Wales, Tasmania and the one verified Western Australian line each use that same either-or shape.

Which of the two is open to you is decided by where you are standing. The Australian Automobile Association answers plainly that “Only Australian driver licence holders can apply for an IDP in Australia”, so a visitor already here cannot get one from an Australian motoring club. An IDP comes from the country that issued the licence, and whether it can be issued while you are abroad is up to that country. Where that is not possible, a translation carried with the card is the alternative most states name. The Northern Territory is the exception, and one we cannot serve. Every source is quoted on permit or translation in Australia.

Possibly, because Latin letters are not the same thing as English. The wording the road authorities and hire desks use turns on whether the licence is in English, not on the alphabet it is printed in, so a card in familiar letters can still leave the class, the conditions and the expiry date unreadable to the person checking it.

Look at your own licence and ask what someone with no knowledge of the language could actually take from it. If a hire company or a counter has already asked you for a translation, that settles it for your situation. What each rental company and road authority says is quoted there in full, and it is worth ringing the company before you book rather than finding out at the desk.

It means a translation that a named translator has signed and stands behind, although most of the companies using the phrase never define it. Hertz accepts a licence that “is in English or, if not in English, is accompanied by a certified English translation”, and Thrifty asks for much the same; neither says who may certify. SIXT and Europcar are more specific and name a NAATI translation.

The option here that answers the strictest of those wordings is the NAATI one, prepared by a NAATI-certified translator whose digital stamp carries a QR code the desk can scan. A licence is two pages, front and back, which comes to $199.96. What the hire desk actually checks covers the rest.

For a translation done in Australia, the Home Affairs checklists point to translators certified by NAATI. For one done overseas the subclass 820 checklist is looser: translators outside Australia “do not have to be accredited”, but the checklist asks for their full name, address and telephone number, and their qualifications and experience, all set out in English.

What sits behind both is the same idea — a translation that someone independent has put their name to and an officer can trace — which is why translating your own document, or having a relative do it, does not fit. Choose the NAATI certification option for anything translated here. The documents a partner visa file usually needs lists those most often affected.

Home Affairs asks for an English translation, and for the translation itself to show who produced it. Its subclass 820 checklist says translators outside Australia “do not have to be accredited”, provided the translation lists their full name, address and telephone number, and their qualifications and experience, all in English. Inside Australia, the same checklists point to a NAATI-certified translator; that is the certification option at checkout.

The rest is legibility. Scans and photos should be clear enough to read, and a document running to more than one page is saved as a single file. The test is a readable page and a traceable translator, not a particular brand of translation. Our partner visa translation page quotes the checklist wording in full.

Home Affairs asks for an English translation of any document that is not in English, and for translations done in Australia its guidance points to a NAATI-certified translator; translators outside Australia, it says, do not have to be. Its citizenship page puts the first part plainly: a document that is not in English needs an English translation provided with it, and either way the translation should carry the translator’s full name, contact details and qualifications, in English.

The documents usually involved are a full birth certificate showing both parents, a passport or national identity card, and whatever links an old name to your current one: a marriage certificate, a divorce order or a deed poll. A paper application adds a certification step for the copies. Our citizenship document translation page covers each.

For a certified translation, yes. The certification statement stands behind the document as a whole, so the back of the page, the registry stamps, the seal and any note in the margin all come across; leaving pages out would mean certifying a document that is not the one you hold. An office reading the translation beside the original will see the gap.

The cost follows from that. Pricing is per page at $39.99, plus $59.99 a page for NAATI certification, so a long record costs more than one certificate. Four pages can be ordered online; anything longer goes through an enquiry, priced first. Where a reader only needs the content in English, the Standard option costs less — our official document translation page explains which to choose.

Usually yes — the translation is read beside the original rather than instead of it, so plan on having both with you, or both in the file. A translation never replaces the document it describes.

Beyond that, offices differ and we will not guess. South Australia’s page for drivers on an overseas licence lists who may translate, and says originals only. Queensland’s transfer page says “All documents must be originals”, rules out photocopies, and never mentions digital, PDF or printed translations at all, so whether that sentence reaches a translation is unresolved — ring the office before you order. Everything we send is a PDF; where a printed translation is enough maps what each state has actually said.

Commonly the birth certificate, the marriage certificate if you are married, divorce documents or a death certificate where an earlier relationship ended, overseas police certificates, and passport or identity pages — anything in the file that is not already in English. The 820, 801, 309 and 100 checklists name the same set, and many of those lines are conditional, so which of them apply depends on your circumstances.

The free route does not cover the visa file itself. TIS National’s eligibility page says “Document translations required for visa or citizenship applications, and documents issued by private citizens, are not eligible.” Once your 820 or 309 is granted, you may be able to use the Free Translating Service for personal documents that help with employment, education or community engagement, while you are in Australia and the grant is under two years old. Our free service eligibility page has the tests; the partner visa page lists the documents.

Send a clear photo or scan of every page of the transcript through the order page, choose whether you want NAATI certification, and the translated PDF comes back by email. Translation is $39.99 a page, with certification by a NAATI-certified translator adding $59.99 a page, so a multi-page record adds up page by page. Up to four pages can be ordered online; a longer transcript goes through an enquiry for a quote.

Every subject, mark, credit, grading key and institution stamp is carried across, and grades are never converted into Australian ones. The university or assessing authority sets its own rule on who may translate, so read its page first — there is more on academic transcript translation.

Yes — a degree or diploma certificate is one of the documents we translate, with certification by a NAATI-certified translator available at checkout. Most parchments are a single page, so that is $39.99 for the translation plus $59.99 if you add certification. Two things are worth knowing first. Assessing authorities commonly ask for the transcript as well as the certificate, and ordering both together keeps the terminology identical across them.

And each authority sets its own rule on who may translate, so read its page before you order. We render the award title faithfully and keep the original beside any English equivalent; judging what the qualification is worth in Australia is the assessor’s job, not the translator’s. What we carry across from the parchment is set out in full.

Usually the identity page — the one carrying your photo, name, date of birth and passport number — plus any visa, endorsement or amendment page the office reading your file has named. Which pages those are is not something we can settle for you: ask the department, university or registry what it wants before you order, because the answer differs from one process to the next.

Each side that carries text, a stamp or a seal counts as a page for pricing, at $39.99 a page and $59.99 a page for certification, so translating the whole booklet is an expense almost nobody is asked for. Up to four pages go through the order page. Our passport application translation page covers the documents behind an Australian passport file, and our passport translation page explains which pages are usually already readable and which are not.

Yes, we translate a nikah nama or other religious marriage record. The translation follows the layout of the original as closely as it can, so the two can be read side by side. Three things make these harder than a printed civil certificate: much of the text is handwritten, the seals and the officiant’s details sit in the margins, and the date may be given in a religious calendar.

Every date is written out in the Western form with the original kept beside it in square brackets, as our guide to dates and calendars on a translation explains. Photograph the whole page, edges included, so nothing in the margin is cropped away. Ask the office reading it whether it wants the religious record or the civil registration — see marriage certificate translation for the rest.

Yes, as long as it can be read. Handwriting, faded ink and old registry hands are where a clearer photo is most likely to be needed, so the photo matters more on these documents than on anything else: colour, flash off, all four corners in the frame, and the margins and the reverse included.

Where a word or a digit genuinely cannot be made out, it is marked as illegible in square brackets rather than guessed at, and the rest of the translation stands. If a page arrives too unclear to work from, we ask for a better one and the delivery clock pauses until it comes in. Photographing a document for translation shows what a usable photo looks like.

Send an enquiry and we will quote it — the order page takes up to four pages, so anything longer is arranged by email before you commit to anything. Tell us the language, the document type and the page count, and we reply with a price and a delivery window; a quote stays open for seven days.

We price per page, at $39.99 a page with NAATI certification at $59.99 a page, and the quote confirms the total before you commit. Transcripts, medical records and bank statements are the ones that most often run past four. Please describe the document rather than pasting its contents, and leave passport or licence numbers out of the message. Start on the enquiry page.

A photo or a PDF, up to 10MB per file, with one file for each page — a JPG, a PNG or a PDF all upload the same way, and a phone camera is enough. A licence card counts as two: the front and the back.

If a file is over the limit the order page tells you there and then, and a photo taken again at a lower resolution, or a PDF compressed before uploading, usually goes through. The page also flags a photo too small to read before you pay rather than after, so you can retake it while the document is still on the table. Photographing a document for translation covers the lighting, the framing and why colour matters.

Choose “Other language” on the order page — or, better, send us an enquiry first. The dropdown is a list of common languages, not the limit of what we can arrange, and an enquiry lets us confirm your language and document type before you pay anything. If you do order under that option and we cannot arrange the translation for the pair, we tell you promptly and refund the order in full — the pages, the certification and any delivery-speed surcharge — at whatever stage it has reached. That is written into our terms rather than left to goodwill. Tell us the language, the document type and where the translation will be used.

Yes — both language menus on the order page draw on the same list, so English into another language runs exactly like the reverse. The one fixed rule is that one side of every job must be English; we do not take, say, Arabic into Chinese. Direction also matters for certification, because NAATI certifies a practitioner in one direction: a translator certified from Spanish into English is not automatically certified the other way. Setting the direction on the order page is what sends a NAATI job to a practitioner certified for it. The per-page price and the delivery choices are the same whichever way round you go. How online document translation works sets out the steps.

No — nothing is printed, posted or couriered, and nothing is signed in ink. The translation arrives by email as a PDF, and on the NAATI option it carries the translator’s certification statement and their digital stamp. That stamp does something a rubber one cannot: NAATI says a digital stamp “will contain a QR code which can be scanned to verify the credential”, so the office reading it can check the translator instead of judging a signature by eye.

Print it in colour, at full size, and do not let the printer scale it down. If an office has told you it wants an original translation document or a wet signature, we are not the right supplier, and we would rather say so before you order. Where a printed translation is enough maps what each state has said.