Before you order
Do I need a NAATI translation?
Often the answer is no, or not yet. Whether your documents are for immigration, a licence or an office here, six questions decide it, and none of them costs anything. Stop at the first that settles your case.
Does your document need an English translation?
Answer a few quick questions and get your answer in 1 second.
Is it for an overseas driver licence?
Answer a few quick questions and get your answer in 1 second.
Questions one and two
Has anyone actually asked you for a translation?
First: has anyone asked at all? A document with no reader has no format to meet. Second: what exactly did they ask for?
They asked for an English translation
Check whether the wording names a credential. Many offices, employers and universities ask only that a document be readable in English; a translation with no certification statement answers that.
They asked for a NAATI translation
Then the choice is settled, though the phrase is loose. NAATI states: “NAATI does not certify translations. We certify the translators who do translation work.” You are buying a page stamped by a practitioner who holds that credential, and what is a NAATI certified translation? shows one. Handed the words NAATI accredited? Accredited or certified says which term is current.
Source: NAATI, use of the NAATI name and logo (checked 13 September 2026)
They said certified, and stopped
The most common gap. Hire companies and some offices ask for a certified English translation without defining it. Ask what they mean; failing an answer, the version with a named translator and a checkable stamp is the one an office can verify for itself.
The line behind all six questions. Ask the office that will read your translation before you pay: who may produce it, and in what form.
Question three
Would the government translate it at no charge?
Some translations are already paid for. TIS National, delivering the Free Translating Service on behalf of Home Affairs, says “Permanent residents and eligible visa holders can get up to 10 personal documents translated into English for free.” Four tests, and all four have to pass.
1. The visa subclass qualifies
Permanent residents and the partner, humanitarian and many skilled subclasses are in. Citizens, tourist visa holders and working holiday visa holders are out.
2. The visa is recent
TIS National sets a window: “Your visa must be granted in the past 2 years, and still valid (not cancelled or expired).”
3. You are in the country
TIS National is blunt: “You need to be onshore (in Australia) to access the service”. Wanting it before you fly puts you outside.
4. The allowance and the format fit
Weigh format as well as count. TIS National says “Most translations are provided in an extract summary format of up to 100 words”. That suits a reader who needs the key fields, not every line.
Sources: TIS National, About the Free Translating Service and Free Translating Service eligibility (checked 13 September 2026)
If all four are true, use it and keep your money. The Free Translating Service and its limits gives every rule in the scheme’s own words; who it leaves out covers the edges.
Question four
Is it one of the two jobs we cannot take?
Two transactions are closed to us by the authority’s own rules. If yours is one, do not order.
A New South Wales licence transfer
Service NSW works from a closed list here: Multicultural NSW, Home Affairs, and consular offices for licences issued in Korea and Taiwan. The NSW Government’s prepare-your-application page closes it: “Translations obtained through any other means are not acceptable.” No independent translator can join it, so we do not sell this job; licence translation for New South Wales says which of the four fits you.
Sources: Service NSW, transfer an overseas driver licence, and the NSW Government’s prepare-your-application page for an overseas licence transfer (checked 13 September 2026)
Any licence translation for the Northern Territory
The Territory has a translation route and it is closed to us: its page says the work must be done by an authorised translator inside the Territory, and points a driver whose licence is not in English to an international driving permit. We hold no Territory authorisation, so we do not serve the NT. Arrange the permit at home: the Australian Automobile Association says an application made here is open only to Australian licence holders; permit or translation in Australia covers the rest.
Source: NT.GOV.AU, driver licence rules for new NT residents and visiting drivers (checked 13 September 2026)
Two more get a question rather than an order: a Queensland licence transfer and anything in Western Australia. Both are in the cases where we will tell you not to order.
Questions five and six
Is it already in English, and where is the work being done?
Already in English, or partly. Many overseas certificates and licences are bilingual. Send every page — our terms ask you to photograph the whole document so all of it is translated — and tell us before you order if a whole page is already in English, so we can say whether it still counts as a page. A page in two scripts is different: skip what is printed only in the local script and you lose the conditions and codes.
Being translated overseas. On the subclass 820 checklist, Home Affairs does not ask a translator outside Australia to hold a credential — they “do not have to be accredited” — so long as the page shows who they are, how to reach them and what qualifies them, all in English. A version made at home may already do, so buying a second here can be paying twice; can you translate your own documents? sets that wording out in full.
For work done in Australia the same checklists point to a translator certified by NAATI, and so do the road authorities that name anyone: Queensland, South Australia and the ACT for a visiting driver, and Victoria for a licence transfer, where VicRoads still prints the older word. New South Wales is the exception, naming four organisations rather than a credential. That is why the option exists at all.
Source: Department of Home Affairs, subclass 820 document checklist (checked 13 September 2026)
If you have got this far
What to order, once the answer is yes
Translation into English is $39.99 per page. Certification is an option on top at $59.99 per page: a NAATI-certified translator signs the statement and adds a scannable digital stamp. The main NAATI translation page sets out the rest.
| What you were asked for | What to choose |
|---|---|
| An English translation, no credential named | Standard: the whole document in English, no statement and no stamp. For driving or hiring a car on your licence, choose certification. |
| A NAATI certified translation | Standard plus certification, which adds the statement and the stamp. |
| A certified translation, undefined | Ask them first; failing an answer, certification is the checkable version. |
| A visa, citizenship or passport file translated here | Ask the department what it wants. Where a checklist names a credential, certification is the option that matches the wording. |
Up to four pages can be ordered on the order page; longer files and rare languages go through an enquiry. Delivery is within 3 days as standard, 12–24 hours for $49, within 4 hours for $99 where a translator for your language is free. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday. What we translate is on the services page.
Asked before ordering
Questions people put to us first
It depends on the office that will read it. NAATI certifies translators; it does not set what a registry, a university or a hire desk asks for. Find the wording your reader uses and buy against it. How to check a NAATI stamp shows how they verify it.
It depends who will read it. Queensland points a visiting driver to a NAATI list; South Australia and the ACT name it too. Victoria, Tasmania and New South Wales word their visitor pages as an international driving permit or an English translation, without saying who writes it, though VicRoads names NAATI on its transfer page. Driver licence translation quotes each. For driving or hiring a car, we point you to the NAATI option.
Three, and all are about fit, not quality. Purpose: TIS National says “Document translations required for visa or citizenship applications, and documents issued by private citizens, are not eligible”, and it does not provide translator affidavits for family court or other legal purposes. Time: TIS National says that “Within 30 calendar days following the application’s approval, the completed translation will be available to download”, longer than some deadlines allow. Format: a 100-word extract will not satisfy a reader who wants every line. Otherwise the free service is the better deal.
Certification matches the wording used by offices that name a credential: the statement, the named translator and the scannable stamp. Where your reader named nothing it adds what they did not ask for; where they named NAATI, the standard option falls short.
Whoever the office reading them names, and for a passport, or a wedding in New South Wales or Queensland, that wording points to NAATI. The Australian Passport Office asks for documents “translated in full and stamped by an accredited translator”, says NAATI can help people in Australia find one, and accepts “translated documents from other government agencies who use NAATI translators” on the agency’s letterhead. For a marriage, the NSW Government says foreign-language documents “must be translated into English by a National Accreditation Authority for Translators and Interpreters accredited translator”. Marrying in Australia with foreign documents quotes Queensland; in other states, ask your celebrant.
Not where the office has named NAATI, because neither stamp speaks to the translation. Queensland’s handbook for JPs says certifying a copy states that “the document is a true and complete copy of the original you have sighted”, and a notary’s seal likewise goes to a copy or a signature. Queensland’s registry asks for the two separately: “a certified copy of the original document” and “a translation by a translator certified by” NAATI. Even the copy step varies: for a subclass 820 visa, lodged online, the Home Affairs checklist says “You do not need to have any documents certified”. Where no credential is named, ask the office.
From a translator who holds NAATI certification in your language direction, and NAATI’s online directory is there to help you find one. If you qualify for the free service, ask TIS National first. To order with us, upload a photo or PDF of each page on the order page, up to four pages, and choose NAATI certified. A NAATI-certified translator prepares it, and it arrives by email as a PDF carrying their certification statement and a digital stamp with a QR code. What a certified translation looks like shows each part.
No, though the others are narrower. Services Australia says: “We might ask you for a document when you claim a payment or service. If it’s not in English, we can translate it for free.” Its examples are birth certificates, medical reports and foreign pension papers, and you ask for it when you call or visit. In New South Wales, Multicultural NSW tells permanent residents who receive Centrelink benefits that “you may be able to get your document translated for free”, and to contact it directly. If either fits you, ask there before paying anyone, us included.
Not necessarily, on its own wording. TIS National says: “Where available, TIS translators hold credentials from the National Accreditation Authority for Translators and Interpreters (NAATI).” If no translator on its panel is available in your language, it says it may use one from an external language service provider. The short extract is not the only format either: with “reasonable evidence that you need a full translation”, such as an email, a letter or an official website saying so, TIS National says you can ask for one. If you are eligible and your reader wants NAATI and every line, put both points to TIS National first.
Service NSW takes them in, and Multicultural NSW does the translating. You complete a lodgement form online, book an appointment at a Service NSW Centre, and bring the documents and your payment. Multicultural NSW says “All our translations are completed by NAATI certified translators in Australia.” For a standard document such as a licence or birth certificate, Service NSW says the translation “will not be word for word but will contain all the essential information”. Documents outside that list, such as educational qualifications, can be translated in full, priced by word count. Multicultural NSW is also one of the four sources Transport for NSW accepts for a licence transfer.
It depends on the route more than the credential. TIS National gives up to 30 calendar days from approval and says “There is no priority or rush option available”. Multicultural NSW, through Service NSW, offers a 24-hour express service “plus 2 business days for postage delivery”, or seven business days plus five to seven more for postage. With us, NAATI certification can be ordered at every speed: Normal within 3 days, Urgent 12–24 hours, and ASAP within 4 hours, each an estimate that depends on a certified translator for your language being available, delivered by email. We do not deliver on Sundays: a delivery that would fall on a Sunday arrives on the Monday.
For a translation made in Australia, Home Affairs points to a translator certified by NAATI. It says: “All documents not in English must be translated into English. Translators in Australia must be accredited by the National Accreditation Authority for Translators and Interpreters.” For a translation made overseas, its subclass 820 checklist says translators outside Australia “do not have to be accredited”, but each translation must show their full name, address and telephone number, and their qualifications and experience in the language, in English. For a translation made here, choose the NAATI certification option.
Source: TIS National, About the Free Translating Service (checked 13 September 2026)
Sources for the wording quoted above, each checked 18 September 2026: TIS National, Free Translating Service eligibility; Australian Passport Office, interpreting and translation; NSW Government, getting married in NSW; Queensland Government, Duties of Justices of the Peace handbook, chapter 3.1; Queensland Government, translating documents; Department of Home Affairs, subclass 820 document checklist; Services Australia, information in your language; Multicultural NSW, translation services; Service NSW, apply for document translation services.
Source: Home Affairs, translating documents (page last updated 16 September 2026)
Last word
Ask first, order second
If the six questions ended in a yes, the order page totals everything before you commit.
